Frequently asked questions to help you buy a voucher, a gift box or an item - CHATEAU DE LA RESLE
Are gift boxes sent immediately after purchase?
Yes, the CHATEAU DE LA RESLE gift box is sent immediately after purchase in digital format. The lucky recipient can then book their stay dates as soon as they receive their gift box, at our establishment CHATEAU DE LA RESLE.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or as a gift pouch delivered to your home, with options to offer an overnight stay, a gastronomic stay, or a wellness and gastronomy stay at CHATEAU DE LA RESLE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order at CHATEAU DE LA RESLE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to have your gift box sent by email, by mail, or opt for in-store pickup when placing your order. The box is available in digital format, and a gift pouch version can be sent to your home for a personalized and immediate shopping experience at CHATEAU DE LA RESLE.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with immediate digital delivery and a gift pouch version sent to your home. Take advantage of this opportunity to offer an authentic and convivial experience at CHATEAU DE LA RESLE.
How do I create a group fund and invite people?
To create a kitty and offer a gift box from CHATEAU DE LA RESLE, select the dedicated option during your online purchase. You can then invite participants by email or via a shareable link, for a personalized and friendly gift.
How can I choose the amount for a gift card?
To offer a gift certificate at CHATEAU DE LA RESLE, you can choose from the predetermined amounts of the available gift sets, suited to different budgets and preferences.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one. You will then be able to manage your gift boxes for CHATEAU DE LA RESLE.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button. This action is irreversible, so make sure to double-check your selection before proceeding. Enjoy your shopping experience at CHATEAU DE LA RESLE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time to offer an unforgettable experience to your loved ones. All your gift boxes will be included in a single order, for optimal shopping simplicity with CHATEAU DE LA RESLE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our CHATEAU DE LA RESLE website.
How do I purchase or give a gift box?
To offer a gift box from Château de la Resle, select the offer of your choice, add it to your cart and customize it with a message. You will immediately receive a digital gift box and a pocket version at your home to give to your loved ones, who can then book their stay dates.
Can we give a gift certificate and let the recipient choose the experience?
Yes, with our CHATEAU DE LA RESLE gift boxes, the recipient can choose from our different experiences, such as a gastronomic stay or a wellness moment, according to their preferences.
Can I modify or cancel my order?
Modifications or cancellations to your gift box order depend on the conditions specified at the time of purchase. At CHATEAU DE LA RESLE, you enjoy an authentic and friendly experience, with a passionate team at your service.
Is the gift box customer service reachable by email?
You can email us with any questions about your gift box. We are committed to responding to you within 48 business hours, with pleasure, from our establishment CHATEAU DE LA RESLE.
Is the gift box customer service reachable by phone?
The customer service of CHATEAU DE LA RESLE is reachable by phone from Monday to Friday, 9 AM to 6 PM.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access all the necessary information at our establishment, CHATEAU DE LA RESLE.
Is there an online chat available for questions about gift boxes?
An online chat is available on the CHATEAU DE LA RESLE website to answer your questions about gift boxes. Opening hours are indicated on the contact page.
Is there a dedicated customer service for gift boxes?
The customer service team at CHATEAU DE LA RESLE is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get help and useful information.
Is there a dedicated FAQ for gift boxes?
You will find all the necessary information to use your gift box at CHATEAU DE LA RESLE in this FAQ. It covers details about booking, validity, and included services, so you can fully enjoy your stay at our establishment CHATEAU DE LA RESLE.
Is spa access included in my gift box?
Access to the spa is included in the Well-Being & Gastronomy Stay gift box, which offers two 60-minute facial or body treatments. Check the details of your gift box to confirm the services included at CHATEAU DE LA RESLE.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box at CHATEAU DE LA RESLE enjoys the same services as other customers, in accordance with the reservation conditions and the experience offered by the establishment.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find there the accommodation options, the meals included, and the treatments offered, to fully enjoy your experience at CHATEAU DE LA RESLE.
Is parking included in my gift box?
The Château de la Resle gift box does not include parking. For added convenience, the establishment CHATEAU DE LA RESLE offers nearby parking.
Is breakfast included in my gift box?
Delicious breakfasts are included in the Château de La Resle's One Night Stay and Gastronomic Stay gift boxes.
Is special attention given to the recipient of a gift box?
At CHATEAU DE LA RESLE, the recipient of a gift box is welcomed with warm and personalized attention, in an intimate and convivial atmosphere, as if welcoming friends.
Is a welcome drink included in my gift box?
The Château de La Resle gift boxes include a welcome drink to greet you in this enchanting setting. Make the most of your stay at Château de La Resle.
Should we bring towels to the Spa?
The towels are provided by our establishment CHATEAU DE LA RESLE for spa treatments.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple CHATEAU DE LA RESLE gift boxes for your employees and customize them according to your preferences. The CHATEAU DE LA RESLE gift box allows you to offer an authentic and convivial experience, with options tailored to your needs.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or paper format. The Château de la Resle gift box offers an authentic and convivial experience, ideal for a rejuvenating getaway in Burgundy.
Do you offer preferential rates for bulk purchases?
Decreasing rates are applied for large quantity purchases, with a customized quote based on the volume ordered at CHATEAU DE LA RESLE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for corporate committees, with preferential rates and customization options, to provide an authentic and friendly experience at CHATEAU DE LA RESLE.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. We will update the email address associated with your CHATEAU DE LA RESLE gift box.
How can I leave a review for my gift box?
You can share your review of your stay at CHATEAU DE LA RESLE by logging into your customer account. This allows you to help other travelers benefit from your experience at our establishment, CHATEAU DE LA RESLE.
How can I contact the store?
For any questions regarding your gift box, you can consult the general terms and conditions of sale on our website or directly with the establishment CHATEAU DE LA RESLE.
Is there a dress code for the gift box?
Château de La Resle favors a warm and intimate atmosphere, with smart casual attire for dinner. You will fully enjoy your stay in an exceptional natural setting, between art de vivre and preserved nature, at Château de La Resle.
From what age can I get a treatment?
The minimum age to enjoy a treatment at CHATEAU DE LA RESLE is 16 years. This wellness experience is part of a journey to reconnect with the essentials, between preserved nature and art de vivre, within our establishment CHATEAU DE LA RESLE.
Is it absolutely necessary to make a reservation?
Reservation is essential to enjoy your gift box at CHATEAU DE LA RESLE. The beneficiary can book their dates with the establishment for a unique experience between art de vivre and preserved nature, at our CHATEAU DE LA RESLE.
How can one access the hotel from the airport?
CHATEAU DE LA RESLE is located in Burgundy, less than two hours from Paris, making it easily accessible from Parisian airports. Nestled in the heart of the Chablis and Auxerre vineyards, the establishment CHATEAU DE LA RESLE offers an ideal setting for a rejuvenating getaway.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility depends on the facilities of the CHATEAU DE LA RESLE establishment.
Are pets allowed in the establishment?
CHATEAU DE LA RESLE accepts pets, provided that the conditions of the establishment CHATEAU DE LA RESLE are respected.
Where can I find the menus?
The menus for the gastronomic stays at CHATEAU DE LA RESLE are available on the detailed sheet of each gift box. You will find the options offered for the dinners and the gourmet breakfasts included in your CHATEAU DE LA RESLE stay.
What are the hours of operation?
The reception and service hours at Château de La Resle vary depending on the chosen services. For a timeless stay between vineyards and nature, the establishment is open to welcome you and offer you an authentic and convivial experience. Make the most of your getaway at Château de La Resle.
Is there parking available near the establishment?
CHATEAU DE LA RESLE offers private parking for its guests, located right next to the establishment. Nestled in the heart of Burgundy, this place combines comfort and preserved nature, offering an ideal getaway to recharge, less than two hours from Paris. Enjoy this enchanted interlude in an intimate and eco-friendly setting, CHATEAU DE LA RESLE.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from CHATEAU DE LA RESLE are available in digital version, sent immediately by email, or in a gift pouch delivered to your home. You can choose the delivery method that suits you best when making your purchase, with fast and secure delivery for a hassle-free experience at CHATEAU DE LA RESLE.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You can choose between immediate delivery in digital format or a gift pouch version to your home, for our establishment CHATEAU DE LA RESLE.
In addition to gift boxes, is it possible to order or have items delivered?
CHATEAU DE LA RESLE offers only gift boxes for stays and gastronomic and wellness experiences. These boxes include nights in a room or suite, breakfasts, dinners, and treatments, depending on the chosen offer. To discover our services, explore our CHATEAU DE LA RESLE gift boxes.
Is the gift box available in physical format?
The CHATEAU DE LA RESLE gift box is available in a physical format, with the option to choose a digital version for immediate delivery.
Is the box presented in a neat packaging?
Yes, the Château de La Resle gift box comes in a carefully crafted packaging, with a digital version sent immediately and a gift pouch delivered to your home for an elegant gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box from Château de La Resle, sent immediately by email. A gift pouch version is also available at your home.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order on our website. The box is available in a digital version or as a gift package delivered to your home, with varying shipping costs depending on the option chosen. Take advantage of this opportunity to offer an unforgettable stay at CHATEAU DE LA RESLE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes, with varying fees and delivery times depending on the destination. The CHATEAU DE LA RESLE gift boxes allow you to offer an authentic and convivial experience at the heart of Burgundy.
What are the delivery times for gift boxes by mail?
CHATEAU DE LA RESLE gift boxes are sent within 48 hours in digital version and within 72 hours in gift pouch version to your home.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The Château de la Resle gift box offers an authentic and convivial experience, with stays between art de vivre and preserved nature, less than two hours from Paris.
Is express delivery available?
Express delivery of your gift box is available as soon as you place your order, with immediate dispatch in digital format. You can also choose a gift pouch version delivered to your home, according to standard delivery times. Enjoy this unique experience at CHATEAU DE LA RESLE.
How can I track my order?
You can track your order by logging into your account on our website. The CHATEAU DE LA RESLE gift box allows you to choose and customize your offer, with immediate digital delivery and a gift package sent to your home.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home. At CHATEAU DE LA RESLE, we guarantee fast and secure shipping so that your gift is ready to be offered.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is immediate for the digital version and within 48 hours for the gift pouch version at your home, with the gift box from CHATEAU DE LA RESLE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation at CHATEAU DE LA RESLE, your gift box remains valid. You can use it for a new reservation according to the conditions of the establishment CHATEAU DE LA RESLE.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At CHATEAU DE LA RESLE, each box is valid for a one-night reservation with breakfast included, offering a unique experience between vineyards and nature.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of CHATEAU DE LA RESLE. The beneficiary can book their dates with the establishment and enjoy the offered experience, which includes moments of relaxation and gastronomy in an exceptional natural setting.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box at CHATEAU DE LA RESLE depends on the sales conditions of the box. These conditions are specified at the time of purchase and vary according to the type of box chosen.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. You can book your dates at the CHATEAU DE LA RESLE to enjoy your stay.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified at the time of your reservation at Château de La Resle.
Is it possible to reschedule without fees with a gift box?
Date postponement is possible depending on availability and the conditions of your gift box at Château de La Resle. The establishment is committed to offering an authentic and convivial experience, with a passionate team to accompany you. Make the most of your stay at Château de La Resle.
Can I convert my gift box into a gift card?
Your gift box cannot be converted into a gift certificate. However, you can use it to book an experience at CHATEAU DE LA RESLE, where art de vivre meets preserved nature.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Château de La Resle offers special gift boxes for occasions like Valentine's Day, Christmas, or weddings, allowing you to give an authentic and convivial experience. Discover our online offers for unforgettable moments between art de vivre and preserved nature, in the heart of Burgundy.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
CHATEAU DE LA RESLE offers gift sets suitable for various occasions, such as birthdays or gatherings with friends. You can choose from our gastronomic or wellness stays to offer a unique experience to your loved ones, in an authentic and friendly setting in the heart of Burgundy. Browse our selection to find the perfect offer at CHATEAU DE LA RESLE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Château de La Resle gift boxes are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from the establishment, with secure payment and immediate digital delivery. Choose and customize your gift box with all your desires, to offer an authentic and convivial experience at Château de La Resle.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the CHATEAU DE LA RESLE gift boxes correspond to those offered on site, such as hotel nights, delicious breakfasts, gourmet dinners, and wellness treatments. Each box is designed to offer an authentic and convivial experience, respecting the environment and the Burgundian art of living, as proposed by our establishment CHATEAU DE LA RESLE.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
The services included in the CHATEAU DE LA RESLE gift boxes can be exchanged according to the availability and conditions of the establishment, such as a massage instead of a facial treatment.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. The payment terms are specified during the order on the official website of CHATEAU DE LA RESLE.
Is online payment secure?
Online payment for your gift box is secure to ensure the protection of your banking data. You can thus offer a stay at Château de La Resle with complete peace of mind.
Is payment via group or shared payment possible?
The Château de La Resle gift box can be paid for by credit card, bank transfer, or PayPal at the time of your order. Payment via piggy bank or shared payment is not available at CHATEAU DE LA RESLE at the moment.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at CHATEAU DE LA RESLE, between art de vivre and preserved nature. Each box allows you to enjoy an overnight stay, a meal or a wellness moment in our establishment, located in the heart of Burgundy. Offer an enchanted interlude with the gift boxes from CHATEAU DE LA RESLE.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift sets of CHATEAU DE LA RESLE.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate digital delivery and a gift box version at your home, for a smooth and secure shopping experience at Château de La Resle.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at CHATEAU DE LA RESLE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made for the CHATEAU DE LA RESLE gift boxes are secured by a certified provider compliant with PCI DSS standards.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. All necessary information is available directly on our website.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
Château de La Resle accepts credit card payments, PayPal, Apple Pay, and Google Pay for your gift sets, with secure payment directly to the establishment.
Can I receive an invoice after my purchase?
After purchasing a gift set, an invoice will be automatically sent to you by email. You can also find it in your customer account on the CHATEAU DE LA RESLE website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and direct, at the best rate, in our establishment CHATEAU DE LA RESLE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set at CHATEAU DE LA RESLE. Simply check its validity and usage in the terms and conditions of our establishment CHATEAU DE LA RESLE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, you can pay by credit card, PayPal, or bank transfer, with secure payment directly to the establishment CHATEAU DE LA RESLE.
Do you accept vacation checks?
Château de La Resle accepts vacation checks according to the establishment's conditions. Please check the payment terms on the gift box product sheet.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your order, which will be included with the gift box for the recipient. Take advantage of this opportunity to customize your gift at Château de La Resle.
Can we add options to your gift box offers?
The gift boxes from CHATEAU DE LA RESLE can be customized to your liking, with various options depending on the offers. For example, you can add wellness treatments or gourmet dinners to enhance the experience. You benefit from immediate digital delivery and a gift pouch version at your home, for a complete and personalized offer at CHATEAU DE LA RESLE.
Do you offer premium packaging for gift boxes sent by mail?
To enhance your gift set, you can choose a premium packaging during your online order. This option is available for sets sent by mail to CHATEAU DE LA RESLE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark a special occasion like a birthday or a wedding. The Château de la Resle gift box offers an authentic and friendly experience, ideal for recharging in an exceptional natural setting.
How do I request a refund for a gift box purchased online?
To request a refund for your gift set purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment CHATEAU DE LA RESLE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your CHATEAU DE LA RESLE paper gift box, a duplicate can be issued subject to availability. The CHATEAU DE LA RESLE gift box offers an authentic and convivial experience to share with loved ones.
Can partially used gift boxes be refunded?
Partially used CHATEAU DE LA RESLE gift boxes are non-refundable. The experience offered is designed to be fully enjoyed, in an intimate and authentic setting, as proposed by our establishment CHATEAU DE LA RESLE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a CHATEAU DE LA RESLE gift box for another of equal or greater value, according to the purchase conditions. The beneficiary can choose from our various offers for an unforgettable stay among vineyards and preserved nature.
Does the right of withdrawal apply to the purchase of a gift box?
The Château de La Resle gift box, a service offering, is neither exchangeable nor refundable. The right of withdrawal does not apply to this type of purchase, in accordance with the general terms and conditions of our establishment CHATEAU DE LA RESLE.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the terms of sale indicated at the time of purchase. The Château de la Resle gift box allows you to offer an authentic and convivial experience, with a passionate team that welcomes you like friends, in an exceptional natural setting in Burgundy.
What should I do if the received box is damaged or contains an error?
If the received gift box is damaged or contains an error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment CHATEAU DE LA RESLE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of a CHATEAU DE LA RESLE gift box depends on the terms and conditions applicable at the time of purchase, which are available on the gift box description page.
What happens if the recipient couldn't use the gift box before its expiration date?
The CHATEAU DE LA RESLE gift box must be used before its expiration date. If this date is exceeded, the box can no longer be used for an overnight stay or a getaway. We invite you to check the validity conditions at the time of purchase to know the possible extension options.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit may be issued according to the specific conditions of the establishment CHATEAU DE LA RESLE.
How can I redeem the cashback?
To use your gift box, simply book directly with the establishment CHATEAU DE LA RESLE, specifying that you have a gift box.
What is the processing time for a refund after I make a request?
The refund deadlines for a CHATEAU DE LA RESLE gift box depend on the purchase conditions. Refunds are possible according to the terms specified during the order, at our establishment CHATEAU DE LA RESLE.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from CHATEAU DE LA RESLE are generally neither exchangeable nor refundable. This policy applies to all purchases made at our establishment CHATEAU DE LA RESLE.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the CHATEAU DE LA RESLE gift boxes. Check the available dates during your booking to fully enjoy your stay.
Is booking with a gift box subject to availability?
The reservation of your stay at Château de La Resle with a gift box depends on the availability of the establishment. To fully enjoy this experience, it is advisable to book as soon as possible, in order to choose the dates that suit you best at CHATEAU DE LA RESLE.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the CHATEAU DE LA RESLE website's login page. An email will be sent to you to create a new password.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at CHATEAU DE LA RESLE, you will need the number on it. This number is required to validate your reservation and enjoy your stay at our establishment CHATEAU DE LA RESLE.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of Château de la Resle. This unique place, nestled in Burgundy, offers an authentic and convivial experience, where every moment is designed for comfort and serenity. Make the most of your stay in this exceptional setting, between vineyards and preserved nature, at Château de la Resle.
Can I use my gift box on holidays?
The use of your gift box at Château de La Resle is possible on public holidays, subject to availability. Nestled in the heart of Burgundy, this establishment welcomes you in an intimate and warm setting, ideal for a timeless getaway. Take this opportunity to discover the Burgundian art of living, between vineyards and preserved nature, in an eco-friendly and convivial setting. Château de La Resle.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the CHATEAU DE LA RESLE establishment. The lucky recipient can book their dates with the establishment and enjoy their stay according to the conditions indicated in the gift box.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the establishment CHATEAU DE LA RESLE.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible at CHATEAU DE LA RESLE. The establishment welcomes you to organize your stay according to the conditions of your gift box.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible at CHATEAU DE LA RESLE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can modify your gift box to a box of equal or lesser value, according to the conditions of the establishment CHATEAU DE LA RESLE.
Does my gift box cover the entire service?
Your gift box covers the service indicated on your exchange voucher, including delicious breakfasts and, depending on the box chosen, a gastronomic dinner or wellness treatments. Any additional supplements or options are at your own expense. Your stay at Château de La Resle will be an authentic and convivial experience, between art de vivre and preserved nature.
Is my gift box personalized?
Your gift box is personalized, bearing the name of the beneficiary indicated at the time of purchase. This customization guarantees you a unique experience at CHATEAU DE LA RESLE, between art de vivre and preserved nature. Make the most of your stay at our establishment CHATEAU DE LA RESLE.
Can my gift box be used all at once?
Your gift box for CHATEAU DE LA RESLE can be used in one go, for one night or a full stay depending on the offer chosen. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for stays at Château de La Resle. Nestled in the heart of Burgundy, this establishment offers a unique experience between art de vivre and preserved nature, with elegant rooms and an eco-responsible approach.
Is my gift box valid in only one establishment?
Your gift box is valid for one night at CHATEAU DE LA RESLE, with delicious breakfasts included. You can enjoy this unique experience in the heart of Burgundy, at our establishment CHATEAU DE LA RESLE.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Each room and suite at CHATEAU DE LA RESLE has been designed to offer comfort, serenity, and elegance, while respecting the environment through the use of sustainable materials and an eco-responsible approach.
Can someone else use my gift box?
The Château de La Resle gift box is personalized and reserved for its beneficiary. It can only be used by the person indicated at the time of purchase, at our establishment CHATEAU DE LA RESLE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested on-site according to the conditions of your gift box. This potential amount covers additional services not included in your box, such as custom services or gastronomic options. These terms are specified during the reservation at our establishment, CHATEAU DE LA RESLE.
Is an ID required upon arrival when using a gift box?
A piece of identification may be requested upon arrival at Château de la Resle. This stay in Burgundy offers you an authentic and convivial experience, between preserved nature and art de vivre, in an intimate and eco-friendly setting.
Do you accept pets?
The presence of pets at CHATEAU DE LA RESLE depends on the establishment's conditions. For a worry-free stay, please check directly with the hotel at the time of booking.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account on our website and follow the instructions. The recipient can choose their stay dates and enjoy their experience at Château de la Resle.
Do I need to create a customer account to purchase a gift box?
No customer account is required to purchase a gift box at CHATEAU DE LA RESLE. You can place your order as a guest, with ease.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on availability and current reservation conditions. Make the most of your experience at Château de La Resle.
What are the check-in and check-out times?
The arrival and departure times at CHATEAU DE LA RESLE are set to allow you to make the most of your stay. You can find them when booking your stay at our establishment, CHATEAU DE LA RESLE.
What services are included in a gift certificate?
The services included in a Château de La Resle gift voucher vary depending on the chosen package. You can enjoy nights in a room or suite, delicious breakfasts, gourmet dinners, and wellness treatments, depending on the selected offer.
What is the difference between a gift box and a free amount voucher?
A gift box from Château de La Resle offers a choice among predefined experiences, such as an overnight stay or a gourmet dinner, while a voucher with a free amount allows you to pay for a service up to the chosen amount. Enjoy your stay in this exceptional setting, between art de vivre and preserved nature, in the heart of Burgundy.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to offer an authentic and convivial experience at Château de La Resle.
How do I use a gift box during booking?
To use your gift box, book directly with CHATEAU DE LA RESLE by mentioning your unique code. The recipient can choose their stay dates and enjoy the offered experience, with delicious breakfasts for two included. The CHATEAU DE LA RESLE gift box allows you to live an authentic and convivial getaway in Burgundy.
Can the gift box be transferred to a third party?
The CHATEAU DE LA RESLE gift box can be given to a third party. Simply enter the recipient's name during the order process or modify the assignment directly on your account.
Can the validity of a gift box be extended or renewed?
The extension or renewal of the validity of a Château de La Resle gift box depends on the specific conditions of the establishment. This option is possible according to the terms specified at the time of purchase, in line with our eco-responsible approach and our quality commitment.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment CHATEAU DE LA RESLE.
What is the validity period of a gift box?
The gift boxes from CHATEAU DE LA RESLE are valid for 1 to 3 years depending on the chosen offer. This duration allows you to fully enjoy a timeless stay between vineyards and nature, at our establishment CHATEAU DE LA RESLE.
Are children allowed?
CHATEAU DE LA RESLE welcomes children, but it is recommended to check the specific conditions upon booking to ensure a stay suitable for the whole family at our establishment, CHATEAU DE LA RESLE.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the beneficiary does not use the entire value of the gift box, the remaining balance cannot be carried over to another service. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment CHATEAU DE LA RESLE.
Is the spa access private?
Access to the spa is not private at Château de la Resle. The Well-Being & Gastronomy gift box includes two 60-minute facial or body treatments to enjoy in our shared well-being space.
What types of gift boxes do you offer?
We offer gift boxes for stays at CHATEAU DE LA RESLE, including romantic nights, gastronomic experiences, and wellness moments. These offers vary according to the chosen services, such as 3-course dinners or 60-minute treatments. You can offer these exceptional moments at our establishment CHATEAU DE LA RESLE.